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The Evernote Blog

Maintenance Alert: Feb 6th 11am-4pm Pacific Time

Our Notes | By Andrew Sinkov
29 comments
 

Evernote has grown very quickly over the past year, and it’s time to give our servers and facilities a major upgrade to ensure that we can keep growing without a hitch!

We will be performing some maintenance on the Evernote Service on Saturday, February 6th from 11am through around 4pm Pacific Time (1900 to 2400 GMT). We’ll be bringing up servers as they’re ready, so some users will have access to their accounts sooner than others. We’re sorry for any inconvenience that this downtime will cause.

What to expect

Once the maintenance period begins, you will no longer be able to perform any operations that require access to the Evernote Service. These include, synchronization, image recognition, emailing to/from Evernote, and the @myEN Twitter integration. Desktop versions of Evernote will continue to function.

How will I be affected?

Different platforms will be affected in somewhat different ways. Here’s what to expect:

  • Evernote on the desktop

    If you use Evernote on Windows or Mac, then you will see the smallest disruption. You will still have access to all of your notes, but you will not be able to sync any new content until the service comes back up.

  • iPhone and iPod Touch

    If you are a free subscriber, then you will be able to create notes, view your favorites, and see any notes that you had previously viewed or created on the device. If you’re a Premium subscriber, then you will be able to access any/all notebooks that you’ve previously marked for offline access. In either case, you will not be able to sync any new content. Please anticipate any notes that you’ll want to access during the downtime and either view them, favorite them, or download the notebook(s) that contain them before Saturday.

  • Android, Palm Pre, BlackBerry, Windows Mobile

    If you use Evernote on a device listed above, then you will be able to create new notes, but will not be able to access any of your existing notes.

  • Evernote Web and Mobile Web

    Evernote Web will be completely unavailable during the maintenance period.

Why we’re doing this

Our goal is to ensure that you have the best possible experience using Evernote. This was true when we had 10,000 users and it’s true now that we have 2.3 million. Saturday’s upgrades will help us continue to do so for years to come.

We’re excited about the shiny new Evernote!

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  • chad

    I have to say bad decision on timing…this couldn’t have waited until the evening?

  • Glenda

    Does “shiny new Evernote” = “shiny new features” too (drool)? (Even if it = “shiny new servers” and that’s all, I’m still grateful. I agree with Russ.)

  • Paul Cone

    It would have been nice if I knew about this before I just typed my huge to-do list into Evernote and then left the house, unable to get it on my iPhone. Late at night would’ve been less disruptive.

  • CLewis

    Ok, wouldn’t it have made sense to roll out this update at midnight when pretty much nobody is using their accounts? I rely heavily on Evernote on my Palm Pre. So I went off to do errands, and when I arrive, surprise, Evernote is offline. So while I appreciate the upgrade in terms of sustainability, I definitely think you guys should think how to minimize pain when this happens. If that requires an all-nighter, so be it, that’s the price of being No. 1, isn’t it?

    (I have some moral background for this, I’ve been a premium customer for almost a year now).

  • Jeff

    @ Matt……Evernote…down…I’m…curled…up….in….fetal…position….on…..floor….catatonic….state….please…Evernote….come back!….need…to regain…..composure and sanity…..can’t live…4 hours…without….my…evernote!!

  • Roger

    I would really have appreciated email warning on this one, guys. Take note for the next time. I’m a Premium user.

  • http://theluckyladybug-giveaways.blogspot.com/ Cheryl F. {The Lucky Ladybug}

    Why would you schedule maintenance on a weekend during the day? Poor planning! Why not during the week late, late night when most people are asleep?!?

    Why should users be required to read the blog to learn about outages? There should be a better way to get the word out!!

  • http://www.evernote.com/pub/evermullah/say_something evermulla

    two days later and everything works fine.

    i have read all the comments and have nothing to say.

    just these two quotes:

    quit your whining
    (rob parn)

    you gotta do what ya gotta do
    (Mark)

    well said.
    thanks to the evernote-staff who did the job.

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