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Maintenance Alert: Feb 6th 11am-4pm Pacific Time

Our Notes | By Andrew Sinkov
29 comments
 

Evernote has grown very quickly over the past year, and it’s time to give our servers and facilities a major upgrade to ensure that we can keep growing without a hitch!

We will be performing some maintenance on the Evernote Service on Saturday, February 6th from 11am through around 4pm Pacific Time (1900 to 2400 GMT). We’ll be bringing up servers as they’re ready, so some users will have access to their accounts sooner than others. We’re sorry for any inconvenience that this downtime will cause.

What to expect

Once the maintenance period begins, you will no longer be able to perform any operations that require access to the Evernote Service. These include, synchronization, image recognition, emailing to/from Evernote, and the @myEN Twitter integration. Desktop versions of Evernote will continue to function.

How will I be affected?

Different platforms will be affected in somewhat different ways. Here’s what to expect:

  • Evernote on the desktop

    If you use Evernote on Windows or Mac, then you will see the smallest disruption. You will still have access to all of your notes, but you will not be able to sync any new content until the service comes back up.

  • iPhone and iPod Touch

    If you are a free subscriber, then you will be able to create notes, view your favorites, and see any notes that you had previously viewed or created on the device. If you’re a Premium subscriber, then you will be able to access any/all notebooks that you’ve previously marked for offline access. In either case, you will not be able to sync any new content. Please anticipate any notes that you’ll want to access during the downtime and either view them, favorite them, or download the notebook(s) that contain them before Saturday.

  • Android, Palm Pre, BlackBerry, Windows Mobile

    If you use Evernote on a device listed above, then you will be able to create new notes, but will not be able to access any of your existing notes.

  • Evernote Web and Mobile Web

    Evernote Web will be completely unavailable during the maintenance period.

Why we’re doing this

Our goal is to ensure that you have the best possible experience using Evernote. This was true when we had 10,000 users and it’s true now that we have 2.3 million. Saturday’s upgrades will help us continue to do so for years to come.

We’re excited about the shiny new Evernote!

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Newer Comments →
  • Jeff

    Um, OK….this is the LEAST favorite thing Evernote has ever done for me…

  • Nathaniel

    While I appreciate the need to do server maintenance and upgrades it again raises the issue of a linux desktop client. I have transitioned all my computers from windows over to some flavour of linux and as a result I access your services solely from the web as I am not interested in messing around with wine.

    Again I’m not complaining about the service outage as I realise it is required from time to time. I’m simply saying if there was a linux client available it would make the outage easier to deal with

    Many thanks

  • rob parn

    Ok – quit your whining. At least, you can work all day, just with your Windows / Mac Client. Wait till Sunday and see “how much” you can bust the Servers?

  • Russ

    Thanks for doing this on the weekend! And thanks for the heads up. I totally understand you guys have to have downtime every now and then.

  • Andy Cook

    This is fine by me if it is part of the strategy to fix issues with note display on the Windows Mobile client since creating notes is the only thing I can do at the moment anyway….

  • Jake

    Follow the link to get time conversion for your specific time zone

    http://www.timezoneconverter.com/cgi-bin/tzc.tzc

  • Matt

    No Jeff… actually the servers crashing because too many users tried to access it at the same time would be the LEAST favorite thing Evernote could do to you. If that happened, the service would probably be down a lot longer than 5 hours.

    Really though? You can’t go 5 hours without Evernote? Play a video game, watch some TV, read a few magazines, and unplug from the Internet… I wouldn’t want to be around you when the power goes out.

  • Eric F

    This is more of a general question, because it sounds like Evernote only stores my data on a single server. If that server were to be damaged or crash, would my data on the Evernote servers be lost?

    • Andrew Sinkov

      @Eric, that a great question.

      Evernote stores all of the data for groups of users on independent servers that we refer to as “shards”. Each shard is made up of two separate boxes that have internal redundancy for all data (mirrored on pairs of disks). Your data is also continually replicated from the primary box in each shard to its peer, so that we always have at least 4 separate copies of your current data, supplemented by nightly backups and weekly offsite data storage.

  • David

    This highlights another fundamental problem with the new email-from-evernote “feature”. If I have to use their service to email information and the service is down….
    Please bring back the old way of emailing notes; or give us a choice.

  • Sean

    Welcome to Cloud Computing!

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