Comments on: Maintenance Alert: Feb 6th 11am-4pm Pacific Time

By: evermulla

evermulla — Mon, 08 Feb 2010 00:34:03 +0000

two days later and everything works fine.

i have read all the comments and have nothing to say.

just these two quotes:

quit your whining
(rob parn)

you gotta do what ya gotta do
(Mark)

well said.
thanks to the evernote-staff who did the job.

By: Cheryl F. {The Lucky Ladybug}

Cheryl F. {The Lucky Ladybug} — Sun, 07 Feb 2010 21:21:58 +0000

Why would you schedule maintenance on a weekend during the day? Poor planning! Why not during the week late, late night when most people are asleep?!?

Why should users be required to read the blog to learn about outages? There should be a better way to get the word out!!

By: Roger

Roger — Sat, 06 Feb 2010 23:56:26 +0000

I would really have appreciated email warning on this one, guys. Take note for the next time. I’m a Premium user.

By: Jeff

Jeff — Sat, 06 Feb 2010 21:17:41 +0000

@ Matt……Evernote…down…I’m…curled…up….in….fetal…position….on…..floor….catatonic….state….please…Evernote….come back!….need…to regain…..composure and sanity…..can’t live…4 hours…without….my…evernote!!

By: CLewis

CLewis — Sat, 06 Feb 2010 20:53:03 +0000

Ok, wouldn’t it have made sense to roll out this update at midnight when pretty much nobody is using their accounts? I rely heavily on Evernote on my Palm Pre. So I went off to do errands, and when I arrive, surprise, Evernote is offline. So while I appreciate the upgrade in terms of sustainability, I definitely think you guys should think how to minimize pain when this happens. If that requires an all-nighter, so be it, that’s the price of being No. 1, isn’t it?

(I have some moral background for this, I’ve been a premium customer for almost a year now).

By: Paul Cone

Paul Cone — Sat, 06 Feb 2010 20:24:49 +0000

It would have been nice if I knew about this before I just typed my huge to-do list into Evernote and then left the house, unable to get it on my iPhone. Late at night would’ve been less disruptive.

By: Glenda

Glenda — Sat, 06 Feb 2010 20:13:37 +0000

Does “shiny new Evernote” = “shiny new features” too (drool)? (Even if it = “shiny new servers” and that’s all, I’m still grateful. I agree with Russ.)

By: chad

chad — Sat, 06 Feb 2010 20:10:52 +0000

I have to say bad decision on timing…this couldn’t have waited until the evening?

By: Samatva

Samatva — Sat, 06 Feb 2010 20:00:15 +0000

Was there an e-mail notification? This is one of the few types of commercial e-mail that is welcomed! I recently moved my e-mail to a new server, so should have solved any issues receiving mail, but got nothing about this outage.

Also, it *is* possible to incrementally roll out the upgraded servers – i.e. have all the servers up and running, then disable one account (or a few) at a time on the old system and bring it back up on the new a few moments later – it’s harder that way, but less down time per user.

Lastly, but most importantly, whether I do a rolling switch or en-mass switch, I *always* to it in what is the middle of the night for the majority of my clients – maybe starting as early as 11pm, but usually after midnight. Sysadmins are paid well enough to pull the occasional night shift!

It’s not that this service is vitally important, but for me to use it more, I have to be able to depend on it… getting to the grocery store today with no access to my shopping list was a minor annoyance, but a major confidence shaker.

Notify us and minimize disruptions.

My 2 cents’ worth,
Samatva

By: Mark

Mark — Sat, 06 Feb 2010 19:59:51 +0000

This is just a suggestion for future upgrades, but perhaps a block of time from 11PM-5AM would have been better? I realize Evernote is global someone will always be affected during normal hours, but since your in CA and probably have a huge userbase in the U.S., it would have had less impact on most users.

I only suggest because we also had to recently upgrade servers within my company and shifted to after hours to do so. It wasn’t much fun being up through the night, but sometimes you gotta do what ya gotta do.