Introducing: Chat Support for Premium Users

Our Notes | 29 Dec 201129 Dec 11 | By Geoffrey Barry

38 comments

Ever wish you could grab an Evernote Support Tech to ask a quick question? Maybe you’d prefer to chat with someone in real-time rather than submit a Support ticket. Now, you can. Premium users can now chat live with Evernote Support Techs who will help identify and answer your questions and issues.

Our new Support chat feature assists users with basic issues like account maintenance, Evernote how-tos, username changes, bug reports, etc. If a Support member can’t immediately help you with your issue, he/she will gather all of the information needed for a specialist to assist you with your ticket.

Let’s Chat

Initiating chat is easy. Navigate to the Evernote Support page, and select “Chat with Evernote.” From there, you’ll be able to sign into your Evernote account. You’ll be prompted to provide some additional information (see screenshot, above) and then, you’ll be connected to an Evernote Support Tech.

At this time, chat is only available in English, Monday-Friday, from 9:00am-5:00pm PST. We’ll be expanding both our hours and supported languages soon.

We’re excited to offer this new service to our Premium users and are eager to hear your thoughts.

Learn More About Evernote Support Features

Chat is just one of the many ways we’re increasing support for our users. Submit a Support ticket, check out our Knowledge Base, visit our user forums and more at our Support page.

Learn more about support

amuramoto

Sorry to hear about the issues you have been having contacting our support team. Can you please reply with your support ticket number so that we can forward it to a member of our support team?
Roshé

I have been locked out of my Evernote Account for over a month and have filed several “tickets”…I got a notification that my plea had EXPIRED and I needed to resubmit another?? REALLY EVERNOTE?? Unfortunately I have relied on this app for note taking that was very important now, it cant be accessed… I’m not very happy about this. Does any one have any suggestions about reaching a PERSON TO SPEAK TO??
- amuramoto
  
  I apologize for the inconvenience. Can you reply with the ticket # from your most recent support ticket? I will make sure it gets forwarded directly to our support team. Please also keep an eye on your email spam folder as we have found that responses from our support team get filtered as spam in some instances.
  - Roshé
    
    Good afternoon,
    
    Thank you for your reply. My ticket number is
    *#16051-252614
    
    *I have 2 Evernote accounts Roshe Cosmetics and Roshe1. They are both somehow linked to my gmail account. I generally use the Roshe1 on my Ipad and can not access the account. I copied a link with info that came from that account.
    
    Please help!!!
    *
    *roshe1.f9e0a@m.evernote.com
    
    *Roshe’ Anthony*
    *Roshe’* Cosmetics
    *BEAT* School of Makeup Artistry
    2429 St. Paul Street
    Baltimore MD 21218
    443-837-5609
    Visit our Website
    Friend Roshe’ on Facebook Follow Roshe’ on Twitter
    Like Roshe’ Cosmetics
    Like BEAT School of Makeup Artistry Roshe’s YouTube Channel Book Roshe’ on StyleSeat
amuramoto

I apologize for the inconvenience. Can you reply with the ticket number from your most recent support ticket? I will forward it and this comment directly to a member of our support team.
amuramoto

Our password reset form can be reached directly at https://www.evernote.com/RForgotPassword.action

If this does not work for you, please contact our support team, who will be able to help you regain access to your account. http://evernote.com/contact/support/
Geoff

The account email should have been corrected as of this morning (along with a reply sent by support), so you’ll be able to appropriately receive the reset email. If you’re still not receiving it at the corrected email address, please check your spam folder. Thanks!
amuramoto

I apologize for the inconvenience. We are looking into the issue. Please let us know if you receive any further duplicate emails.

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