News

New Evernote Status page

Posted by Andrew Sinkov on 21 Jul 2010

Posted by Andrew Sinkov on 21 Jul 2010

Comment

Over the past 24 hours, we have experienced a couple of networking-related issues that resulted in some users being unable to reach our servers for a few hours yesterday and for about 45 minutes earlier today. We have identified and fixed both issues, and have significantly beefed up our monitoring infrastructure to help avoid these problems in the future.

In order to provide you with the most up-to-date information, we have created an Evernote Status page (www.evernote.com/about/status). Look to this page for information on scheduled maintenance periods, as well as unexpected outages.

If you haven’t already, we highly recommend downloading Evernote for your desktop. During downtime, the desktop versions continue to function, because all of the notes are stored locally on your computer. Premium iPhone and iPad users get the same benefit. Once the service comes back online, your notes sync and everything is back to normal. This is one of the advantages of Evernote’s multi-platform approach.

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20 Comments RSS

  • Louis Han

    very straight-forward

  • Joe

    Thanks! My only question regards whether this is adequate since this status page, even if it was in place, would have been offline in the recent outages. Would it be better to host it on an offsite domain or independent hosting service?

  • lfom

    A link to the status page should be added somewhere in the website, maybe in the Help page, About or better yet in the footer of every page. If no one sees the info, there is no info at all. ;)
    Chers

  • Ruth

    Downtimes/maintenance should also be tweeted to those who have linked Twitter accounts. Thanks for being responsive.

  • John W

    Great news, thanks. I suggest adding an RSS feed for the status updates. That would makes it very easy for users to catch service status changes in their favorite RSS reader.

  • costera

    When you have a problem, please communicate.
    You have a Facebook and a Twitter account. These are “social medias”.
    “Social” means “communication inside a group”.
    Use Facebook and Twitter to communicate also on your problems.
    Nothing worse than letting us in the dark.

  • Frank Hamm

    Very good point from John! I’d like to have a RSS feed too!

  • Barry Sampson

    I second some of the comments already made here:

    1. The status page is great, but the recent issues stopped any access to the Evernote site – it really must be hosted elsewhere.

    2. I’m astounded that no one at Evernote was providing updates via Twitter. Today, that’s simply a given. It was the first place I went looking for answers and all I found where other unhappy users.

  • Mikko

    This is good, something that should been ages ago. But… status page should be always totally off network, not even using same DNS. That way it works always, in any problems you might encounter. It is not such a bad thing to have down time sometimes, specially as you told, usually notes are locally stored so not so big deal. But yesterday, I was not using my own computer, meaning no my local evernote, so web site was only thing I could use and that time downtime was quite critical. Specially that I heard nothing from you, use twitter, use status page. Whatever, but next time you encounter downtime, notify your clients, thanks.

  • Peter Mattenklodt

    I would scan interesting newspaper articles on the go to send them to friends and to archive them.

  • James Ridgway

    Any chance of Zulu time as well as Pacific Time for those of us on the other side of the pond?
    Thanks

  • dvdhldn

    If you really want to justify that multiplatform support claim how about a Linux client? Web’s currently my only option.

  • kenjikatsu@twitter

    Good and useful News !

  • Rick

    EN team, as a paying customer I appreciate the product you provide, the level of service you strive to achieve, as well as your vision for the future. It must be challenging to remain positive amidst all the negative feedback you get when something goes wrong. Remain steadfast. You are making a difference.

  • Frank

    Just make sure to post on twitter as well please, if you have unplanned outage and http://www.evernote.com/about/status/ is down.

    Thanks

  • Jamie

    Good idea, nicely implemented

  • Mattk

    Thanks for adding the status page, but I think that you folks should also twitter during an outage over 15 minutes. That way if you tweet it via your phone, will get out no matter what your network is up to.

  • Papa Derail

    Does this have something to do with notes on my iPhone coming up blank? All’s well in thumbnail view, but open a note and get an empty page. Headline only.

    If i email one of these empty notes to myself, everything is there when the email arrives.

    • Andrew Sinkov

      This sounds like a support issue. Please contact Evernote Support at: http://s.evernote.com/support

  • Susan

    I was not using my own computer, meaning no my local evernote, so web site was only thing I could use and that time downtime was quite critical. Specially that I heard nothing from you, use twitter, use status page. Whatever, but next time you encounter downtime, notify your clients, thanks.