Ever wish you could grab an Evernote Support Tech to ask a quick question? Maybe you’d prefer to chat with someone in real-time rather than submit a Support ticket. Now, you can. Premium users can now chat live with Evernote Support Techs who will help identify and answer your questions and issues.
Our new Support chat feature assists users with basic issues like account maintenance, Evernote how-tos, username changes, bug reports, etc. If a Support member can’t immediately help you with your issue, he/she will gather all of the information needed for a specialist to assist you with your ticket.
Initiating chat is easy. Navigate to the Evernote Support page, and select “Chat with Evernote.” From there, you’ll be able to sign into your Evernote account. You’ll be prompted to provide some additional information (see screenshot, above) and then, you’ll be connected to an Evernote Support Tech.
At this time, chat is only available in English, Monday-Friday, from 9:00am-5:00pm PST. We’ll be expanding both our hours and supported languages soon.
We’re excited to offer this new service to our Premium users and are eager to hear your thoughts.
Learn More About Evernote Support Features
Chat is just one of the many ways we’re increasing support for our users. Submit a Support ticket, check out our Knowledge Base, visit our user forums and more at our Support page.